Feature availability

Status describes the current product, not a delivery promise. Availability can also depend on tenant configuration, role and plan.

Omnichannel shared inbox

Requires setup

Available after a supported provider account is connected and mapped to a team.

Current limit: Channel provider approval, tokens and messaging policies still apply.
What to do now: Use an already connected channel while another provider is being approved.
How to request help: Ask your tenant administrator to check access and setup; use Help & Support if it remains unavailable.

Customer records, internal IM and tasks

Available

Available to users whose role includes the relevant module permission.

Current limit: Visibility remains limited by tenant, team and role.
What to do now: Ask an administrator to correct access rather than sharing an account.
How to request help: Ask your tenant administrator to check access and setup; use Help & Support if it remains unavailable.

CEO operating dashboard

Limited

Available when enabled, using live operating records and defined KPI calculations.

Current limit: Only connected data sources are represented; confirm the selected period and KPI definition before decisions.
What to do now: Verify unexpected figures against source conversations and records.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

Sales AI assistance

Limited

Rule-driven action and risk suggestions may include an optional generated rationale.

Current limit: The generated rationale does not make the decision autonomous; feedback-driven behavior change is not yet proven.
What to do now: Use the suggestion as a draft and keep human approval.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

Ad AI / Meta campaign advisor

Limited

Provides recommendations and an approval flow where the feature is enabled.

Current limit: There is no direct Meta write executor; approval does not mean an automatic campaign change.
What to do now: Apply approved changes manually in Meta and record the result.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

External system integrations

Requires setup

Availability depends on the deployment, provider and configured feature gate.

Current limit: A connector may be read-only; never assume write access from a visible integration card.
What to do now: Use an approved export/import or read-only sync until a write path is explicitly opened.
How to request help: Ask your tenant administrator to check access and setup; use Help & Support if it remains unavailable.

Instagram and general TikTok customer messaging

Not available

These customer-message connectors are not currently open. TikTok Shop setup surfaces do not mean general TikTok messaging is available.

Current limit: There is no supported Instagram connection flow and no promise of an opening date.
What to do now: Use a supported WhatsApp, LINE Official Account, Facebook Page, Web Chat or email channel.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

SQL Accounting quotation and sales-order writes

Not available

The intended integration is documented, but these write operations are not open.

Current limit: Do not promise automatic document creation or synchronization.
What to do now: Use the accounting system’s current manual workflow or approved import.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

In-app attendance check-in

Not available

The check-in endpoint and menu are intentionally unavailable.

Current limit: No opening date is promised.
What to do now: Continue using the company’s approved attendance method.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

Consolidated leave calendar

Not available

Leave requests may be recorded, but the consolidated calendar view is not open.

Current limit: Do not use a mock calendar as an operational source.
What to do now: Use the visible request list and approval status.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

Workspace app search and add-app flow

Not available

Placeholder controls are not a completed app marketplace or search feature.

Current limit: No self-service app installation is promised.
What to do now: Ask an administrator which modules are enabled for the tenant.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.

Self-service pooled cloud deployment

Not available

The public product description may show this direction, but general self-service availability is not promised.

Current limit: Availability is confirmed only through an explicit sales or onboarding response.
What to do now: Contact AllOneSales for the currently supported deployment option.
How to request help: Submit the business need through Help & Support. Support will record it without promising an opening date.