Connect a TikTok account
Authorize a TikTok business account so its conversations sync into the shared inbox, then assign an agent and verify with a real message.
- Who uses it
- Administrators
- Guide depth
- 4 steps
- Content reviewed
- 2026-07-22
What this helps you achieve
The practical result of following this guide, with the current product boundaries kept visible.
Check the feature status, then open Channels → TikTok
The TikTok authorization window opens on top of AllOne Sales.
Sign in to TikTok and confirm the authorization
TikTok returns to AllOne Sales and the dialog starts syncing.
Assign the responsible agent
The account has a named owner before it goes live.
Read the self-check, then send a real message
A message travels in and a reply travels back out through the shared inbox.
Before you start
- TikTok is enabled for your tenant — check the feature status page first, because it is not open to every deployment
- A TikTok account with the permission to authorize third-party tools
- A browser that allows pop-up windows, because authorization opens in one
Steps
Check the feature status, then open Channels → TikTok
TikTok is not open on every deployment. Open the feature status page in this Help Center and confirm TikTok messaging is available for your tenant; if it is not, submit the business need through Help & Support rather than working around it. When it is available, open Channels → TikTok, start a new binding and select "Authorize with TikTok".
Expected result: The TikTok authorization window opens on top of AllOne Sales.
Sign in to TikTok and confirm the authorization
In the pop-up, sign in with the account that owns the shop or business profile and confirm the requested access. Confirm the account name on that screen before approving — signing in with a personal account by mistake authorizes the wrong profile, and you would have to undo it on TikTok afterwards.
Expected result: TikTok returns to AllOne Sales and the dialog starts syncing.
Assign the responsible agent
After the sync the dialog asks who takes first response for this account. Unlike the Facebook path, this step is not skipped: one authorization brings in one account, so an owner is set right away.
Expected result: The account has a named owner before it goes live.
Read the self-check, then send a real message
The last step runs a self-check against the backend. After it passes, message the authorized account from a separate TikTok account, find the conversation in the shared inbox, and reply from there. Treat the channel as live only after that reply is received — an authorization that saved is not proof that messages flow.
Expected result: A message travels in and a reply travels back out through the shared inbox.