Troubleshooting and contacting support
Collect safe diagnostic context, try reversible checks and contact support without exposing credentials or customer secrets.
Last reviewed: 2026-07-15
Before you start
- Access to the affected page and approximate incident time
Steps
Identify the affected scope
Record the page, action, time, browser and whether other colleagues are affected. Do not repeatedly retry an action that may create duplicates.
Expected result: The issue has a reproducible scope.
Try safe checks
Clear page filters, reload once, check connectivity and confirm permissions. Do not clear all browser storage unless support asks, because it may remove local conversation state.
Expected result: Simple view or permission issues are ruled out.
Contact online support
Open Help & Support in the application and send the page, time and observed result. Support accepts messages at any time, but the first release does not promise an immediate response SLA.
Expected result: The support inbox receives actionable context without passwords or tokens.